I Thulani Emmanuel Dlamini at Richardsbay Mzingazi reserve ward 6 I don’t receive my payment even today but it’s showing that they was a payment portal and it’s showing up on the crome that digital fraud payment paid to FNB instead of Capitec
10 comments for “Delayed payment – 10bet (05-08-2023)”
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Staff Member
Sorry for the late reply. Is the payment still pending?
Kate, SB team
Staff Member
We will get in touch with 10bet co za and try to see what the issue is. Can you tell us your username and the email you used to sign in 10bet?
Kate, SB team
Staff Member
We will contact 10bet on your behalf. I will let you know next week what they response is.
Kate, SB team
Staff Member
So 10bet were very quick to respond and take action. Here is their official answer:
From 10bet.co.za support manager:
"After receiving your escalation we contacted our customer. We assisted our customer to identify if any deposits had been delayed, in crediting to his 10Bet account. The customer explained to us that he attempted to make deposits, with any amount that came to mind. We then clarified that the attempted deposits at 10Bet could not settle, as we had been unsuccessful in retrieving the deposited amounts from his bank account. The customer then went on to advise that he won a jackpot at an alternate SportsBook and we guided our customer to follow this up, with the correct SportsBook, as the winnings were not generated on our SportsBook."
Thank you for trusting Silentbet as your complaints moderator.
Best of luck,
Kate